A customer service director discusses cultural change and new tech | Workflow Quarterly

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Published on Dec 03, 2019 at 09:12 pm

Landon, director of customer service at a U.S. state government agency, discusses the challenges of technology rollouts. Learn more in The Culture Issue of Workflow Quarterly: https://workflow.servicenow.com/quarterly/issue/4/key-lessons-successful-digitization

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